Privacy Policy

What personal data do we process?

Purpose: communication with website visitors

• Processed personal data: name, surname, email address

• Legal basis: to take action at the request of the data subject prior to entering into a contract or based on legitimate interests in carrying out activities and ensuring quality

• Retention period: 1 year from the date of resolution of the inquiry

 

Cookies

A cookie is information sent from a web server to your browser, where it is stored. This information is sent back to the server each time you request to open a website, allowing your device to be recognised. Cookies enhance your user experience, making it more convenient to use our website and enabling us to improve our services.

Essential cookies are used automatically without your explicit consent when you perform specific actions on the site, such as selecting your preferred language. Other types of cookies, like analytical and marketing cookies, are used only with your consent.

Cookies manage information such as your IP address, browsing history, visited web pages, and time spent on the site. You can find a list of cookies we use and more detailed information in the cookie management tool available on our site.

 

Who may have access to your personal data?

We may share your information with our employees, intermediaries, and service providers, including those involved in debt administration or recovery, archiving, legal services, marketing, IT support, or subcontractors, as reasonably necessary in accordance with this Privacy Policy.

Additionally, we may disclose your information if required by law or to protect our rights and interests. This includes sharing your personal data with third parties for debt recovery and during the transfer of company operations or assets. In the context of a reorganisation, your personal data may also be disclosed to potential acquirers or other participants in the process.

 

How is your personal data processed?

Your personal data will be processed in compliance with the General Data Protection Regulation (GDPR), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, and other legal requirements. The Data Controller implements appropriate technical and organisational measures to safeguard your personal data from accidental or unlawful destruction, damage, alteration, loss, or disclosure, as well as any other unlawful processing. These measures are designed with consideration of the risks associated with processing your personal data.

 

What are your rights?

Below, we outline your rights regarding the processing of your personal data by the Data Controller, along with the circumstances under which you can exercise these rights. If you would like more information or wish to exercise any of these rights, please contact us at the email address specified in this Privacy Policy.

•  You may inquire at any time whether we process your personal data. If we store or use your personal data, you have the right to access it. To do so, please submit a written request to the email address indicated in this Privacy Policy. We may ask you to verify your identity to fulfill your request, and we encourage you to adhere to the principles of fairness and reasonableness when making such inquiries.

• If you have given us consent for the processing of your data, you may withdraw it at any time by contacting us at the email address specified in this Privacy Policy.

• You have the right to request corrections to any inaccuracies in your personal data. In such cases, we may ask you to verify the corrected information.

• You have the right to request the deletion of your personal data in accordance with Article 17 of the GDPR.

• You have the right to request that we restrict the processing of your personal data or refrain from processing it altogether.

• You have the right to data portability for data processed by automated means that we have obtained from you with your consent or for the purposes of entering into a contract. Upon request, we will provide a copy of your submitted data.

• You have the right to object to the use of your personal data in accordance with Article 21 of the GDPR.

 

How can you exercise your rights?

To exercise your rights, please submit any requests, complaints, or inquiries in writing using the contact information provided in this Privacy Policy.

We will respond to all requests, complaints, or inquiries in writing, in accordance with legal requirements and deadlines. Our goal is to provide you with the information you need as quickly as possible, but no later than 30 days from the date we receive your request.

If we have any doubts regarding the identity of the individual making the inquiry, we reserve the right to request identification documents.

 

Complaints

If you believe that your rights as a data subject have been violated, please contact us immediately at the email address specified in this Privacy Policy. Upon receiving your complaint, we will reach out to you within a reasonable timeframe to update you on the progress of the investigation and its outcome. If you are not satisfied with the results of the investigation, you may submit a complaint to the supervisory authority. In Lithuania, this is the State Data Protection Inspectorate (https://vdai.lrv.lt/en/). A list of supervisory authorities in other EU Member States can be found on the European Data Protection Board website: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

 

Responsibility

You are responsible for ensuring that the data you provide to us is accurate, correct, and complete. If your data changes, please inform us immediately via email. We will not be liable for any damage caused due to incorrect or incomplete personal data that you have provided, or for failing to inform us about any changes.

 

This Privacy Policy was last updated on March 14, 2025.